Kacy McClain, one of our CS Reps and Rising Stars, is the newest COE Warrior! Renee Murren passed the helmet off to Kacy stating that she works hard for her department, is willing to help anyone with any task, and always goes the extra mile. Renee also joked that the Warrior Helmet was Kacy’s wedding present. Not a bad present to receive! Congrats on this honor Kacy and congrats on the wedding! Please continue below to see what working for this company means to Kacy.


I am a total geek and love Harry Potter & Star Wars. I live for fall, Halloween, and everything spooky. She loves animals and nature

What does winning the warrior helmet mean to you?

It means a lot to feel appreciated, not only by your fellow coworkers but also by the company you work for. It’s a great feeling of honor.

What did you or what do you look for when it comes to choosing the next recipient?

I look for someone who is always willing to go the extra mile to help the customer or a fellow coworker.

How has COE helped you to get where you are?

COE has offered me so many opportunities (i.e. the rising star program) to dive more into the knowledge of the company to grow further and be able to assist everyone as much as I can.

What goals do you want to achieve and how can COE help get you there?

I want to learn everything I can from each department to be able to always help with any need and always bring new ideas to the company.

What is your favorite part of our employee engagement programs at COE and why?

My favorite part pertains to the rising star experience that gives us the opportunity to sit with the different departments. This allows us to get an idea of how things work in varying departments.

What are you most excited about when it comes to our Penguin partnership?

Seeing how we all come together being two separate companies with some of the same passions.

What COE value do you think you’re the strongest in and why?

My strongest value is definitely customer service. I have done it since I was about 16 years old, and have tried my hardest through any and every different scenario to do my best to help everyone I have ever spoken to because sometimes going the extra mile for someone can make their day.